EssentialsHoodie.co.nz (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Information We Collect
**Information you provide directly:**
– Name, email address, phone number and delivery address when you place an order or create an account
– Order history and sizing preferences associated with your account
– Messages you send us through our contact page or by email
**Information collected automatically:**
– Device and browser information, IP address, and pages visited on our site
– Cookies and similar technologies that keep your cart working, remember your login, and help us understand how the site is used (see Section 6)
**Payment information:** Card payments are processed by our third-party payment providers. We do not store your full card number on our servers.
2. Why We Collect It
We collect personal information to:
– Process and deliver your orders, including sharing delivery details with courier partners
– Manage your account and provide order tracking
– Respond to enquiries about products, sizing, orders and returns
– Improve our website, product range and customer experience
– Send order confirmations, delivery updates and — only if you opt in — marketing emails
– Prevent fraud and meet our legal obligations
We only collect information that is necessary for these purposes.
3. Who We Share It With
We do not sell your personal information. We share it only with:
– **Courier and delivery partners** — to get your order to you (name, address, phone)
– **Payment processors** — to securely handle transactions
– **IT and hosting providers** — who store data on our behalf under confidentiality obligations
– **Government agencies or regulators** — where required by law
4. Overseas Disclosure
Some of our service providers (such as hosting, order fulfilment and payment processing) operate outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by safeguards comparable to those in the New Zealand Privacy Act 2020, as required by Information Privacy Principle 12.
5. How Long We Keep It
We keep personal information only as long as needed for the purposes above, or as required by law (for example, order and tax records). When information is no longer required, we securely delete or de-identify it.
6. Cookies
Our site uses cookies to:
– Keep your shopping cart and login session working (essential)
– Remember preferences between visits (functional)
– Understand site traffic and performance through analytics tools (analytics)
You can control or delete cookies through your browser settings. Blocking essential cookies may prevent the cart and checkout from working properly.
7. Security
We use reasonable technical and organisational measures to protect personal information, including SSL encryption on all pages, secure payment processing, and restricted access to customer data. No online transmission is completely secure, but we work to protect your information against loss, misuse and unauthorised access.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
– **Access** the personal information we hold about you
– **Request correction** of information that is wrong or out of date
To make a request, contact us via our contact page. We will respond within 20 working days as required by the Act. You may also unsubscribe from marketing emails at any time using the link in any marketing message.
9. Complaints
If you believe we have not handled your personal information properly, please contact us first so we can put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner:
Office of the Privacy Commissioner — www.privacy.org.nz
10. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.
11. Contact Us
For any privacy questions or requests, reach us through our contact page.